Level 2 NCFE Understanding Excellence in Customer Service for Hospitality

Course Overview

In the hospitality sector, staff are often the forefront of the business and first impressions are vital. It is therefore important that those working in hospitality are highly professional. Understanding how to communicate effectively, the importance of teamwork and the importance of maintaining food hygiene is essential for staff in these roles.

What you will learn:

• Principles of Customer Service in the Hospitality Sector

• Understand Effective Teamwork in the Hospitality Sector

• Understand Legislation and Guidance Relevant to the Hospitality Sector

• Understand Professional Personal Standards in the Hospitality Sector